Refund Policy

The short version

Try Levrit free before you pay. Your first monthly purchase has a 7-day refund window. Your first annual purchase has a 30-day money-back guarantee. Neither plan renews automatically, and this policy does not reduce any rights you have under applicable law.

1. Try before you pay

Every account starts on the free plan, which includes a generation per month so you can see real output on your own brand before spending anything. We would rather you test it than refund it.

2. First-purchase refund windows

If you are dissatisfied with your first paid month on a plan, email hello@levrit.io within 7 days of that payment and we will refund it in full. You do not need to justify the request, though telling us what fell short helps us fix it.

If you are dissatisfied with your first annual purchase, email us within 30 days of that payment and we will refund it in full under our annual money-back guarantee.

3. Later purchases and time remaining

Levrit does not auto-renew. Each payment buys the monthly or annual period shown before checkout. After the applicable first-purchase window closes, we do not refund a period or its unused remainder merely because you stop using the service.

Two exceptions, where we will refund on a pro-rata basis:

• a sustained outage or defect that prevented you from using what you paid for; or
• a change we made that materially reduced what your paid plan provides during a month you had already paid for.

4. Duplicate and mistaken payments

Paid twice, paid on the wrong account, or paid for the wrong plan? Tell us and we will refund or transfer it. There is no time limit on fixing our own or the payment provider’s errors.

5. What is not refunded

• paid periods or unused time outside the first-purchase windows and the two exceptions above;
• accounts suspended for a breach of our Terms of Service; and
• dissatisfaction with AI output raised outside the applicable refund window, since output quality depends on the brand context and briefs you provide and every output requires your review.

6. How to request a refund

Email hello@levrit.io from the address on the account, with the date and amount of the payment. We reply within 2 business days. Approved refunds are returned through the original payment method and typically take 5 to 14 business days to appear, depending on your bank or e-wallet provider.

7. Statutory rights

This policy sits alongside your rights under Indonesian consumer law and does not replace them.